Protection of Personal Information Act (POPIA) Compliance Policy
Introduction
TENERE ONLINE PTY (LTD) ("we", "us", "our") is committed to protecting the privacy and personal information of our users in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This policy outlines how we collect, use, store, and protect personal information.
Definitions
- Personal Information: Information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.
- Data Subject: The person to whom personal information relates.
- Processing: Any operation or activity or any set of operations, whether or not by automatic means, concerning personal information.
Information We Collect
We may collect the following types of personal information:
1. Identification Information: Name, ID number, passport number.
2. Contact Information: Email address, phone number, physical address.
3. Transactional Information: Payment details, purchase history.
4. Usage Data: IP address, browser type, usage patterns on our platform.
Purpose of Processing Personal Information
We process personal information for the following purposes:
1. Service Delivery: To provide, operate, and maintain our services.
2. Communication: To communicate with users regarding their accounts, transactions, and customer service inquiries.
3. Improvement and Personalization: To improve our platform and personalize user experience.
4. Legal Compliance: To comply with legal and regulatory requirements.
Consent
By using our platform, you consent to the processing of your personal information as outlined in this policy. You have the right to withdraw your consent at any time by contacting us.
Subject Rights
Under POPIA, data subjects have the following rights:
1. Right to Access: You may request access to your personal information held by us.
2. Right to Correction: You may request correction of any inaccurate or incomplete personal information.
3. Right to Deletion: You may request the deletion of your personal information under certain circumstances.
4. Right to Object: You may object to the processing of your personal information on reasonable grounds.
Data Security
We implement appropriate technical and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal or regulatory requirements.
Sharing of Personal Information
We may share personal information with:
1. Service Providers: Third parties who provide services on our behalf, subject to confidentiality agreements.
2. Legal Authorities: Government or regulatory bodies as required by law.
3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
Cross-Border Transfers
If personal information is transferred to a country outside South Africa, we will ensure that the recipient is subject to binding corporate rules, contractual clauses, or other legally acceptable mechanisms providing adequate protection.
Changes to This Policy
We may update this policy from time to time. We will notify you of any changes by posting the updated policy on our platform. Your continued use of our services after such changes constitutes your acceptance of the new policy.
Contact Us
If you have any questions or concerns about this policy or our data practices, please contact us at
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TENERE ONLINE PTY (TLD)
21B Streatley Avenue, Auckland Park
Johannesburg
Gauteng
South Africa
2092
By using our platform, you acknowledge that you have read, understood, and agree to be bound by this Protection of Personal Information Act Compliance Policy.