Terms and Conditions TENERE ONLINE PTY (LTD)

Introduction

Welcome to TENERE ONLINE PTY (LTD), a multi-vendor eCommerce platform operating in South Africa. By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree to these terms, you may not use this platform.

Definitions

- Platform: Refers to the TENERE ONLINE PTY (LTD) website and mobile application as well as all other platforms of any sort owned and operated by the company. - Vendor: Refers to any individual or entity registered on our platform to sell products or services. - Customer: Refers to any individual or entity purchasing products or services from vendors on our platform. - User: Refers to both vendors and customers.

Registration and Account

1. Eligibility: Users must be at least 18 years old to register and use our platform. By registering, you represent and warrant that you meet this requirement. 2. Account Information: Users must provide accurate, honest and complete information during the registration process. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. 3. Account Security: You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to comply with this section.

Vendor Obligations

1. Product Listings: Vendors must provide accurate descriptions, images, and prices for their products. Misrepresentation of products is strictly prohibited. 2. Compliance: Vendors must comply with all applicable laws and regulations, including but not limited to consumer protection laws, in relation to the sale of their products. 3. Customer Service: Vendors are responsible for handling customer inquiries, complaints, and returns in a timely and professional manner. 4. Fees: Vendors agree to pay any applicable fees and commissions for using our platform as specified in our vendor fee schedule.

Customer Obligations

1. Account Use: Customers agree to use their account only for personal and lawful purposes. 2. Payment: Customers agree to provide valid payment information and authorize us to charge the provided payment method for any purchases made on our platform. 3. Disputes: Customers agree to contact the vendor directly to resolve any issues with their orders before escalating to our customer support.

Transactions

1. Order Acceptance: All orders placed through our platform are subject to acceptance by the respective vendor. We reserve the right to refuse or cancel any order at our discretion. 2. Payment Processing: We use third-party payment processors to handle transactions. By using our platform, you agree to the terms and conditions of our payment processors. 3. Shipping and Delivery: Shipping and delivery times are estimates and may vary. Vendors are responsible for shipping the products within the specified time frame.

Intellectual Property

1. Ownership: All content on our platform, including but not limited to text, graphics, logos, and images, is the property of TENERE ONLINE PTY (LTD) or its content suppliers and protected by all intellectual property laws of South Africa 2. License: Users are granted a limited, non-exclusive, non-transferable, and revocable license to use the platform for its intended purposes.